Lost Paradise is thrilled to partner with Lyte for our 2023 festival. With Lyte, you will have the opportunity to register for early access, purchase festival tickets and accommodations, return your tickets back after sell out and sell/transfer to another fan. Lyte offers a safe and secure environment to ensure your ticket’s authenticity.

Follow these easy steps to purchase tickets:

• Find your tickets here!
• Make your selection from the available options.
• Click ‘Checkout’ and review your cart.
• Enter your payment details, select your delivery method, and click ‘Confirm.’

Absolutely! From August 1st, you’ll have the opportunity to choose a payment plan as the payment method for your order. Payment plans are provided by Klarna, and split the total cost of your order into 4 x fortnightly instalments.

Find more information below in the 'Payment Plans' section of this FAQ.

Lost Paradise is a non-refundable event but understands that plans change. If you’re unfortunately unable to attend, you can look to return your ticket directly back to Lyte (pending demand) or sell to a friend through the Lost Paradise Lyte exchange.

Option 1:

• Select ‘Return Tickets’
• Enter the email that you used to purchase the tickets on Lyte.
• If your ticket is in demand, Lyte will make you an instant offer for them. If accepted, Lyte will take your tickets and do all the work of finding a new fan to go. 
• You will be paid the full amount you accepted within 3 business days after the end of the event. No hassle, no hidden fees.
• If your ticket isn’t currently in demand, you can sign up to be notified by email once we have buyers looking for that ticket type.

Option 2:

• Select ‘Sell or Transfer’
• Enter the email that you used to purchase the ticket(s) on Lyte.
• Select the ticket(s) that you’d like to sell.
• Set your own price for the ticket(s) individually or as a bundle. Don’t worry, we’ll provide a recommendation if you aren’t sure how to price them.
• Review and confirm your listing.
• Take the magic link and use it anywhere on the internet to find a buyer for your tickets. This link will handle all authentication and payment between parties. A Lyte link means no fake tickets.
• Note: For more information on this option, check out our Private Exchange FAQs further down this page

Lyte is the official ticketing partner for Lost Paradise 2023. It is the only place to find authentic tickets to Lost Paradise, guaranteed - even after they sell out!

Click here to purchase tickets to Lost Paradise 2023.

After all the hype and excitement generated by last year's event, this year we are introducing a ticket reservation option for 2023. Reserving allows you to:

• Reserve your spot in the ticketing queue
• Get tickets at the best possible price
• Get early access to accommodation upgrades (such as Glamping, Tent Village or Sleep-In-Vehicle Passes) ahead of public launch in September.

If you choose to reserve a ticket, all you'll need to do during the pre-sale is confirm your order - no need to log on, stress or manically refresh the ticketing page.

Reserving requires a payment method, but you will only be charged once your order is confirmed (starting in August). You can cancel or change your reservation at any stage before that time.

Sign up for the pre-sale, then follow the prompts to get started.

You can cancel your request at any time before you are charged for a ticket.

1) Log into your Lyte account
2) Click “My Tickets” from the dropdown menu in the top right
3) Select the tickets you requested and click “Order Details”
4) Scroll down and click “Cancel Request”
5) Confirm cancellation

Yes! All orders have the opportunity to choose a payment plan as the payment method. Payment plans are provided by Klarna, and split the total cost of your order into 4 x fortnightly instalments.

Please note that Klarna may make a hold on your first instalment in order to validate your bank account when making your ticket reservation. If you decide to cancel your reservation before your order is confirmed, this amount will be released back to you. Please see the Klarna terms for more information.

You will not be able to switch to the payment plan after your order has been processed and payment has been taken.

For more info on how it works, visit the Klarna Help Centre.

This year we have partnered with Lyte to implement fair market pricing for all general admission tickets available starting from the pre-sale.

Prices will fluctuate slightly based on demand, but you will see the best possible price during the pre-sale registration period. We highly encourage you to reserve your tickets as early as possible to lock in the best possible price.

The price of admission tickets will differ over time based on various ticket demand factors. What this means for you is that you are much less likely to see prices go up very quickly over a short period of time, as you’re used to with traditional price tiers in the past. Doing this will get you the ticket you want at the best possible price.

We want as many fans to get tickets at the best possible price - always - which we haven’t been able to do when releasing tickets through traditional price tiers. We also want the experience for fans to be smooth and for the prices not to go up quickly and drastically within a short period of time. 

Fair market pricing also helps us cut through the risk of scalper and BOT activity by removing opportunities for scalpers to arbitrage our tickets.. This often leads to fairer pricing for you without the exploitation of the traditional and unaffiliated secondary market, while getting as many fans at the best possible price.

No, when you reserve with your credit card or purchase a ticket, you are locking in a price for the ticket at that time. Even if prices increase, the amount paid will stay the same. You locked in your lower price!

No, when you cancel your ticket request you also lose the opportunity to lock in the price at the time of original request. If you elect to request again, the price that you lock in may differ and will not be adjusted.

Get all the benefits of a normal General Admission ticket, with a twist: Purchasing a Lost Paradise Lyte Flex ticket means that you are eligible to return your ticket for a hassle-free refund (minus a 10% restocking fee) regardless of your circumstances. You will also receive priority treatment from Lyte’s Fan Experience team for any ticket-related inquiries. Plan your trip to Lost Paradise with the peace of mind that should you need to cancel, you can without worry. Buy a Lyte Flex ticket here.

To help minimise scalping and ensure all tickets issued to Lost Paradise are authentic, tickets will be sent out via email at least 48 hours before the event date in December.  

Can't come to Lost Paradise any more? You can list and resell your ticket both privately and publicly via the Lyte Exchange. Please see the Lyte Exchange FAQs below for more details.

Simply follow the same process outlined above as though you were purchasing a ticket. Request the ticket you’re looking for and lock in the price with a credit or debit card.  Once Lyte finds you a ticket, you will be charged exactly what Lyte quoted you. No hidden fees.

Once your ticket has been found, Lyte will contact you via the email address you provided. You will have the option to cancel or confirm the order, at which point your credit card will be charged and your ticket purchase finalised. You can view or cancel your request at any time before the ticket request is filled and not be charged anything.

Tickets will be delivered to you, in your name, via email as we near the event. This means no scouring the web and dealing with strangers or landing fake tickets. Sit back, relax, and let Lyte do the work for you.

Pricing for requests for sold-out ticket types on Lyte is based on a number of factors. These can include but aren’t limited to: 

• The current demand for that ticket on Lyte
• The available inventory of tickets that have been returned to Lyte

If you’re seeing high prices, it is likely because there are many people currently looking for that ticket type both on and off of Lyte. Our goal with pricing at Lyte is to continually undercut scalpers and third-party marketplaces by beating their prices and bringing fan activity to a safe and fraud-free environment. Over time, Lyte’s technology is proven to drive prices back toward their original value.

The Lost Paradise Lyte Exchange is the official (and only) secondary ticket market for Lost Paradise 2023. All sales through this platform are 100% validated and safe to buy, with all purchases automatically cancelling and replacing the original ticket with a brand new barcode just for you. To ensure the validity of tickets for all Lost Paradise guests, we are not allowing Lost Paradise 2023 tickets to be sold on any other ticketing platform. Tickets sold via sites outside of Lyte risk not being accepted for entry to Lost Paradise.  

Once your request is filled, you will receive a new ticket delivered to your email and in your name. All tickets purchased from the Exchange are newly issued and backed by us, so you don’t have to worry about any issues at the gate.  

Lyte’s customer support is standing by for you, contact them here and they will get right back to you.  

All funds for tickets sold through the Lyte Private Exchange will be paid to you 3 business days after the event. The funds will go to the PayPal account email entered when creating the Private Exchange link.

Currently NSW has laws around ticket reselling, where resellers can only sell tickets for 10% above the original sale price. Because of this, Lost Paradise has limited its official private exchange to listing amounts within 10% above your purchase price.

Lyte’s Group function allows for friends to view each other’s ticket orders and the status of each order for an upcoming event. For Lost Paradise, it’s helpful for figuring out who’s going, for how long (either 3- or 4-days).