FAQ - Lost Paradise

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GENERAL INFORMATION

  • Where is Lost Paradise held?
    Just one hour’s drive north from Sydney, on the beautiful Central Coast of NSW (Darkinjung Country), the event is set across the stunning backdrop of Glenworth Valley and its 300 acre estate including a stream, surrounding woodlands and encased by vast lookout points. The land is home to horses, wildlife, flora and fauna all year round.

  • When does Lost Paradise take place?
    Lost Paradise takes place December 28, 2022 – January 1, 2023.

    Attendees have an option to purchase either a 4 day or 3 day ticket arriving on December 28 or December 29 respectively. Please ensure you have purchased the correct ticket for the date you arrive.

  • When do tickets go on sale?
    Pre-sale tickets are on-sale from 10am on Tuesday, May 10. You can register for pre-sale tickets here.

    General on-sale is from 10am on Wednesday, May 11.

  • What is the official ticket platform for Lost Paradise?
    All tickets for Lost Paradise must be bought through Festicket. Primary tickets bought through any other platform will not be valid. Tixel will be set up at a later date as our official resale facility.

  • What time can we arrive at Lost Paradise?
    • December 28 gates open 8am until 8pm
    • December 29 gates open 8am until 8pm
    • December 30 gates open 9am until 8pm
    • December 31 gates open 10am until 4pm
    There is strictly NO entry outside of these times. This includes all guest lists. *January 1 gate exit hours are between 7am-2pm. The entire venue closes at 2pm of January 2, 2023 to all attendees, who must ensure they vacate the site with all of their belongings.

  • What time can we leave on the 1st Jan?
    Lost Paradise 2022 gate exit hours on Jan 1, 2023 are between 8am – 2pm. The entire venue closes at 2pm on Jan 1, 2023 to all attendees, who must ensure they vacate the site with all of their belongings.

  • Do I have to be over 18 to go to Lost Paradise?
    Yes, Lost Paradise is strictly 18+. We are no longer accepting minors regardless of adult supervision.  

  • Will the festival be running on Dec 28?
    Yes, there will be an opening party on the 28th Dec which will be held at the Lost Disco stage.

  • Who puts on Lost Paradise?
    Lost Paradise is run by Eora / Sydney based festival, touring and events agency, Finely Tuned. You might also recognise our name from our weekly Sunday party, Lost Sundays.

    Since 2006, Finely Tuned has been touring cutting-edge international artists and supporting local creatives in Sydney and across the country. We specialise in conceptualising and organising events both in-house and for brands, as well as crafting activations for large-scale hero events such as VIVID and Sydney Opera House's ‘Summer at the House’ series. 

    From humble beginnings touring techno DJs and crafting club nights to running the legendary AGWA boat parties, Finely Tuned has evolved its operations into a 360-degree, full-service events solution running out of our Bondi headquarters. We create immersive experiences with high-quality creative, food and performers, including Lost Paradise and Lost Sundays.

    We wish to acknowledge the traditional land owners of Glenworth Valley. Sincere appreciation for the Finely Tuned team Simon, Seb, Catriona, Blair, Lucy, Andrew, Portia and the many contractors, volunteers, teachers, artists and performers who contribute time, effort and a whole lotta love to make Lost Paradise happen. A special thank you to the family and management of Glenworth Valley Adventure and Horse Riding Centre.

  • Can I volunteer to be a part of the Lost Paradise team on site?
    Of course! Apply to be a volunteer here: https://forms.gle/VhwNgTEogUfM3VMP7

  • Are pass outs available?
    No. No readmission permitted to festival site or campgrounds upon exiting the entire site entry/exit gates.

  • Is there a Mobile App with a set time planner and lots of handy information including maps?
    Yes, it will be released in the coming months and will include a site map, scheduling assistant (so you don't miss your fave artists) and plenty more. Stay tuned and keep an eye on our socials.

  • Are single use plastic water bottles banned at Lost Paradise?
    We have banned them back of house, with the exception of some stationary security positions – this means artists, crew, staff will be using re-useable water containers. We hope we can lead by example and encourage others to minimise single use plastic water bottles and eventually ban single use plastics in their entirety.

  • Is there plentiful free water on site?
    Yes, please bring your re-useable water container.
    1. Free water stations will be placed throughout the entire site capable of servicing the entire festival.
    2. Bottled water will be available to purchase throughout the entire site but we do encourage using the free water – let’s work together to minimise single use plastic water bottles!
    3. Free drinking water will be available at all bars
    As part of our sustainability program we encourage people to bring their refillable water bottles to reduce waste.

  • Can I bring my own food?
    Yes, you can bring your own food with you and there will be a variety of food options throughout the festival, available to purchase during certain times. Please note food stalls will not be open 24 hours. Opening times will be announced closer to the event date.

  • What items are not allowed into the festival area?
    Glass, cans, alcohol, illegal drugs, skateboards, boogie boards, milk/bread crates, chairs (folding, portable, camping–these are allowed in the camping area only), anything studded (i.e. belts, wristbands etc.), weapons of any kind, fireworks, fire twirling devices, warning flares, video and tape recording devices (smartphones are allowed), professional still cameras (small still cameras ARE allowed), laser lights, umbrellas (use a poncho or a raincoat instead), water pistols, any other items considered illegal or dangerous, animals (other than service animals).

  • Can I bring my camera or sound and video recording equipment?
    Smart phones, small point-and-shoot cameras are permitted but professional cameras and video and recording equipment are not. Generally, cameras with powerful zoom lenses or detachable lenses in a carry case are not allowed. We can’t judge that beforehand. It’s up to security staff on the day, and debate will not be entered into. Unauthorized or prohibited photography may result in images being deleted by security staff. Media and professional photographers must arrange accreditation here: https://forms.gle/i6Noo68DeCBKPi366

  • Do I have to pay or pre-book the Shambhala Fields Yoga Classes, Talks and Workshops?
    Most classes/sessions are free with no booking required. We recommend you arrive ten minutes prior to session start time so you can relax into the space. The more involved workshops, massages, palm-reading etc. held in Shambhala and Healing Haven will need to be booked and paid for. This will be clearly communicated at the venue, so please visit us when you arrive to find out more.

  • Do I need to bring my own yoga mat?
    If you have a yoga mat, and would like to bring it with you to participate in sessions please do, although not essential!

  • Does Lost Paradise have a Fancy Dress Theme?
    Yes, each year we have a NYE (Dec 31) dress up theme. We will be putting it to the people to help us decide closer to the event date - keep an eye on our socials. The other days aren’t themed, but most people like to create their own and dress up anyway!

  • Where is Lost Property?
    If you find or lose something – please go to the Info/Lost & Found kiosk within the main festival area.

  • Will the program times or artists be likely to change?
    Occasionally changes occur that are out of our control. Scheduled performance times and artist line-ups are subject to change. No refund will be offered in these circumstances.

Ticketing Information

  • What does my General Admission ticket get me?
    Your 4 day or 3 day GA ticket gives you access to the general camping area, a camping spot to pitch your tent and entry to the main festival area.

  • What is the difference between a 4-day and a 3-day GA ticket?
    Your 4-day GA grants you access on December 28 and your 3-day GA grants you access on December 29. Top tip – Purchasing the 4-day GA Ticket is a pretty handy way to ensure you get first dibs on the prettiest camping spots, set yourself up with plenty of time to relax and unwind and take a wander around to familiarise yourself with the delights of the festival. All food vendors will be fully operational and we will be throwing the opening party to end all opening parties. A night filled with tunes and totems at the Lost Disco stage, exclusive to 4-day ticket holders. Don’t miss out!

  • Is there a ticket re-selling site?
    To avoid scammers, we strongly advise against purchasing from sites other than Festicket or Tixel, our official ticketing partners.

  • Are there day tickets available?
    We don’t sell individual day tickets as we feel you simply can’t experience all we have to offer in just one day.

  • How old do I need to be to attend Lost Paradise?

    Lost Paradise is an 18+ event.



  • What form/s of photo ID will I need to get into the festival?
    Not only will you need the below Identification to get through the festival gates, the Lost Paradise entertainment precinct is a licensed area and as such you will be required to show ID to purchase alcohol. Lost Paradise will only accept the following forms of Identification:
    • Current valid Australian driver’s license (with photo)
    • Current Passport
    • Government Issued Proof of Age Card
    • Victorian Keypass
    • International Driver’s License (must contain a photograph)


  • What is your COVID-19 policy?
    Our vaccination policy follows the NSW state or Federal government regulations at the time of the event – please review and follow the Government guidelines. We will update this information to be current closer to the event date.

Accommodation Information

  • Can I arrive at Lost Paradise and have a tent set up for me?
    Yes, you can book a Glamping and gain access to the wonderful world of the Glamping Fields and all the bells and whistles OR book a Rent-A-Tent, a no-frills alternative to bringing your own tent. 

    Both Glamping and Rent-A-Tent options coming soon.

    We are trying to make your experience as seamless as possible and reduce the items headed for landfill. Join us on our crusade!

  • Do I need a Lost Paradise general admission festival ticket to book the Glamping or Rent-A-Tent packages?
    Yes. To book Glamping options you must have already purchased a General Admission Festival ticket. Then you can book – at an additional fee – the services provided by our Glamping or Rent-A-Tent vendors here on our website, who will erect your tent or bell tent, so it is ready and waiting upon your arrival at Lost Paradise. Awesome!

    The number of people able to stay in your accommodation is dependent on which structure you book.

    All those staying in your pre-booked accommodation must also have a Lost Paradise General Admission Festival Ticket to gain entry.

    You will be given a Glamping wristband in addition to your festival wristband. You must keep these on at all times to gain access.

    Depending on where you are camped it is a 5 – 10 minute walk to the main festival area.

  • What items are not allowed in the campground area?
    Prohibited items:
    • Campfires, fireworks, fire twirling paraphernalia (sticks, balls etc), warning flares
    • Alcohol
    • Illegal drugs
    • Skateboards, bikes, boogie boards, couches, inflatables, anything studded (i.e. belts, wristbands etc.)
    • Weapons of any kind
    • Professional still cameras (small still cameras ARE allowed)
    • Laser lights
    • Umbrellas (bring a poncho or a raincoat instead)
    • Water pistols
    • Any other items considered illegal or dangerous
    • Animals
    • Cooking equipment, BBQ’s, flares, sparklers – nothing flammable
    • Glass – this includes wine glasses, jars, or any other containers or items made of glass
    • Glitter. Stick-on single use plastic body adornments are both BANNED because they block up the water system, end up in waterways to be consumed by fish
    • Couches, Sofas and Large Inflatables are BANNED, as is anything else you are likely to leave behind. Please take home everything you bring with you. 
    Glenworth Valley is not a dumping ground for marquees, tents, eskies, inflatables, chairs and other discarded items. It’s a home to animals and a family, an adventure centre and a working farm. Please show consideration as you would for your own home and that of your neighbours. There will be a security check at the gate and prohibited items will be confiscated. Seriously, don't even try your ninja moves. We are extremely thorough in our search and rescue of alcohol and other such prohibited items. We are trying to create a safe environment for all. Lost Paradise does not take any responsibility for confiscated items.

  • Do I have to buy a vehicle pass as well as an event camping ticket?
    Yes. To further our green incentivising we charge for car parking. Audience travel is the largest emitter of CO2 for any festival, so for us to reduce the party’s overall environmental impact, we’d love you all to;


    1. Carpool
    2. Use public transport / taxi combo
    3. Arrive by Coach - tickets coming soon!


    If you are coming in a car, you will need to purchase parking pass (only one pass needed per vehicle). If you are bringing an RV, you will need to purchase an RV pass (only one pass needed per vehicle). These are strictly limited and will sell out fast. Parking and RV passes available for purchase soon.

    The above options are all an initiative to help alleviate traffic congestion. The plan is to reduce the number of cars on the road by encouraging carpooling – the more people you have in your car the cheaper this pass will be per person. It’s also better for the environment .. WIN WIN!

  • Can I bring a camper trainer or camper van?
    Yes. If you are bringing any vehicle or caravan to sleep in, you must pre-purchase an RV Park Pass to do so. You will not be allowed to park and sleep in the camper’s car park or the GA camping area; there is a separate area for RV / caravan camping.

  • Can I bring my tent into the RV area?
    There are NO tents allowed in the RV area. The RV area is only for vehicles designed to be slept in such as campervans, or towed devices such as caravans or camper trailers. No sedans or motorbikes are allowed in the RV area.

  • Are illegal drugs permitted?

    No. Lost Paradise is a drug-free event.



  • Are there powered sites?
    Yes, however only in some premium Glamping options.

  • Can I bring alcohol into the camping area?

    BYO alcohol is strictly prohibited.



  • Can I bring fireworks into the campground?
    Fireworks are totally prohibited in the camping or festival area. If you ignite fireworks you will be removed from the site and may be the subject of police action.

  • Can I bring my own generator?

    No.



  • Can I bring speakers?
    Small portable speakers for your campsite are fine. Please don’t bring ghetto blasters or similar, as your neighbours may not agree with your taste of music. Leave it home and travel light, the size of your speakers will be up to the discretion of gate security.

  • Can I drive in and out of the campers carpark or RV parking area?
    Once you have entered the site and your vehicle or RV is parked in their respective parking areas you cannot move your vehicle until you depart the festival.

  • Can I park next to my tent?
    No. In the interests of a better camping experience and to help manage space better, we’ve adopted the method used by legendary music festivals around the globe, such as Glastonbury and Roskilde, where there are no cars within the campgrounds.

  • Can my friends staying elsewhere visit me in the campground?
    All 3 & 4 day ticket holders can enter any campground, with an exception of the Glamping area which is reserved for those who have purchased a Glamping upgrade. Those with Glamping wristbands can enter any campground.

  • Can we have a fire at our campsite?
    Patrons are not permitted to have campfires of any type. Gas stoves are not permitted. If you light a campfire you will be removed from the site and may be the subject of police action.  

  • Can we reserve a spot for friends to camp next to us?

    To camp together you must arrive together.



  • How much space do we get for our campsite?
    We have allocated enough space on site for each person to comfortably set up their tent and outdoor space. Being a festival campsite, you will be close to your neighbours - space is at a premium, so be considerate and creative!

  • Is it safe to leave valuables?
    Despite the best efforts of our staff and security personnel, there is still a risk of theft. Please leave valuables at home, locked in a car or on you at all times. There is no guarantee that your valuables will be secure and you do so at your own risk. We are currently exploring rentable lockers and will update this information once we confirm their presence on site. 

  • Our friends are arriving in another car. Can we camp together?
    You must arrive at the same time as your friends if you wish to have neighbouring campsites; which means driving in through the gates together.

  • Should I bring bin-bags with me?
    Yes, please bring enough bags to place your campsite accumulated rubbish into – a. Recyclable, b. Waste (food scraps – stuff that is compostable!) and c. Landfill are the 3 types of rubbish you might generate. Please do your utmost to place the correct items into the correct bins which will be located throughout the campgrounds and main festival site with handy signage to indicate what goes where. The more separated the items are, the greater chance we have of keeping as much as possible out of landfill.

  • We only want to camp one night – is it still the same price?
    Yes. We only sell 3 or 4 day GA tickets with camping.

  • What is the security like in the camping area?
    Apart from on-site Camping Marshals, there will also be security personnel. The marshals’ campsite for each area is marked with large banners. All queries and concerns should be directed to your marshals.

  • When can I arrive at Lost Paradise to set up my campsite?
    If you have a 4-day ticket, from 8:00am on December 28.
    If you have a 3-day ticket, from 8.00am on December 29.

  • Will there be toilets and showers in the campgrounds?
    Yes. Shower and toilets will be brought in to service the campground. Please be considerate to the environment when using these, as there is no permanent water supply to the site, which means all water has to be purchased and transported in and out of the site.

Harm Reduction

  • What is DanceWize?
    DanceWize NSW is NUAA’s latest harm reduction outreach program. DanceWize NSW utilises peer education to reduce drug-and-alcohol-related harm at NSW dance parties and festivals. Our staff and volunteers attend events in order to: host a chill-out space; discuss safer drug use with peers and disseminate health resources.

  • Is there an ambulance on site?
    Yes, there will be an ambulance and trained emergency personnel available 24hrs. Please make yourself aware of these locations with our official event map.

  • Is there a meeting point on site if I need help?
    Yes, in the main festival ground head to the information desk or the medical tent. In the campground, head to one of the campsite hubs which will be clearly marked with flags or see a member of security.

  • What do I do if I feel uncomfortable, unsafe, or unwell?
    If you feel unwell or unsafe at any time during the festival, please head to the nearest medical tent, either in the main festival site or in each campsite. Or locate the nearest security or event staff who will assist you. Your safety is our number one priority.

  • Where can I find free water?
    There is free water in the campgrounds close to the showers and toilets. There is also five stations within the festival site and free water is available at all bars.

  • Will there be a police presence on site?
    Yes, police will be conducting searches at entry to the festival, and will be present for the duration of the festival.

  • Will there be doctors on site?
    Yes there will be a trauma trained doctor on-site 24/7

  • Will there be medical staff in the camp grounds?
    There will be medical staff in the camp grounds who will be positioned in the North and South campground hubs.

Payment Plans

  • Do you have Payment Plans?

    Yes, payment plans will be available via Festicket.

    It is your responsibility to ensure that you have sufficient funds in your account on the payment dates specified for each instalment. Tickets will not be issued until the full amount has been paid. Tickets, deposits and/or instalments are non-refundable.



  • How does it work?

    To purchase tickets with a payment plan simply select your ticket and any add-ons and add them to your cart. When you purchase, click the “Pay weekly” option and it will split your ticket into weekly installations.

      • Payment dates and amounts are fixed and cannot be changed
      • You cannot pay your balance off earlier
      • The booking fee will be included in the first payment date


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