FAQs – Lost Paradise

FINAL TICKETS SELLING FAST!

FAQs

I HAVE A QUESTION ABOUT MY TICKET AND I CANT FIND THE ANSWER IN THESE FAQS, WHAT DO I DO?

Please contact our ticketing provider, Pulse; support@pulseradiohelp.zendesk.com

WHEN DOES LOST PARADISE TAKE PLACE?

Lost Paradise takes place December 28-29-30-31 2018

Attendees have an option to purchase either a 4 day or 3 day ticket arriving on 28th or 29th December respectively. Please ensure you have purchased the correct ticket for the date you arrive.

Door Entry and entry to campsites will open from 08:00 on Friday 28th Dec to 4-day ticket holders.

Door Entry and entry to campsites will open from 08:00 on Saturday 29th Dec to 3-day ticket holders.

Please purchase your car-parking ticket for the time you plan to arrive to the venue (am or pm)

WHAT TIME CAN WE ARRIVE AT LOST PARADISE?

GATES AND ACCESS TO ENTER CARPARKS & CAMPGROUNDS ON ARRIVAL TIMINGS AS FOLLOWS;

  • 28 December Gates open 8am until 8pm
  • 29 December Gates open 8am until 8pm
  • 30 December Gates open 8am until 8pm
  • 31 December Gates open 8am until 4pm

There is strictly NO entry outside of these times. This includes ALL guest lists.

If you think you are going to arrive late, stay at home or be prepared to spend the night in the car.

WHAT TIME CAN WE LEAVE ON THE 1st JAN?

Lost Paradise 2018 gate exit hours on 01 Jan 2019 are between 7am – 2pm. The entire venue closes at 2pm on 1st Jan 2019 to all attendees, who must ensure they vacate site with all of their belongings.

WHERE IS LOST PARADISE HELD?

Just one hour’s drive north from Sydney, the event is set across the stunning backdrop of Glenworth Valley and its 300 acre estate including a stream, surrounding woodlands and encased by vast lookout points. The land is home to horses, wildlife, flora and fauna year round.

WHO PUTS ON LOST PARADISE?

Festival co-founders Simon Beckingham and Wade Cawood are no strangers to producing finely tuned experiences for music-lovers, foodies and culture aficionados. Cutting their teeth in the UK, Thailand and Australia with intimate club shows and unique daytime events has seen them grow to curate a number of VIVID activations, a Sydney Opera House pop-up and various music performances as well as throwing some of the most memorable underground parties Sydney has seen in recent years. Their collective passion for music, community and good times done properly is perfectly encapsulated in Lost Paradise.

Simon and Wade wish to acknowledge the traditional land owners of Glenworth Valley. Sincere appreciation for the Finely Tuned team Rochelle, Seb, Catriona and Nick and the many contractors, volunteers, teachers, artists and performers who contribute time, effort and a whole lotta love to make Lost Paradise happen. A special thank you to the family and management of Glenworth Valley Adventure and Horse Riding Centre.

WHO ARE THE EARTH WARRIORS?

The Earth Warriors are a force of elite trash hunters, conscripted to protect humanity and all lifeforms from the dangerous Waste Invasion taking place all over the world. On the search for hostile rubbish, the E.W. team are relentless in their mission; from chasing down renegade plastic bags to saving dance-floors and campsites from floods of waste. The Earth Warriors fight for all life on Earth, and yet we all need to be Earth Warriors – whether or not we’re in uniform. Citizens, the time has come to fight the War on Waste together, because there ain’t no planet B.

CAN I VOLUNTEER TO BE AN EARTH WARRIOR AT LOST PARADISE?

Yes! The Earth Warriors will be out in force at Lost Paradise 2018, mounting daily campsite cleanups and dance-floor patrols to make sure no Waste Invaders are allowed to escape. In particular, a D-Day campaign will be launched at the festival close to make sure no Waste Contamination is left behind. This includes large-scale Invaders such as tents, eskies, marquees and other abandoned resources. All operations will all be launched from E.W. HQ, the homebase where all Earth Warriors are supercharged with sustainable workshops, events and jams.

Want to go a step further and become an Earth Warrior at Lost Paradise this year?

***NOW RECRUITING***

“Ask not what your Earth can do for you – but what YOU can do for your Earth!”

The Earth Warriors are recruiting volunteers for Lost Paradise 2018 – and we need YOU!! If saving the planet is something you’re passionate about, get in touch via hello@lostparadise.com.au with EARTH WARRIORS in the subject line

CAN I VOLUNTEER TO BE A PART OF THE LOST PARADISE TEAM ON SITE?

Yes! Apply to be a volunteer via our friends at Many Hands https://www.manyhandseventsolutions.com/events

WHEN ARE THE SET TIMES BEING RELEASED?

The set times have been released, you can find them on our facebook and instagram pages! 

IS THERE A MOBILE APP WITH A SET TIME PLANNER AND LOTS OF HANDY INFO INCLUDING MAPS?

Yes, yes there is! It will be released a few weeks out from the event, stay tuned and we will add the link in here once it drops as well as posting it all over our socials

SHOULD I TAKE ALL OF MY ITEMS HOME WITH ME THAT I BRING TO SITE, INCLUDING MY TENT?

Yes please!

TICKETS

WHAT DOES MY GENERAL ADMISSION TICKET GET ME?

Your 4 day or 3 day GA ticket gives you access to general camping area, a camping spot to pitch your tent and entry to the main festival area. Buy tickets HERE

WHAT IS THE DIFFERENCE BETWEEN A 4-DAY AND A 3-DAY GA TICKET?

Your 4-day GA grants you access on the 28th Dec and your 3-day GA grants you access on the 29th Dec.

Top tip – Purchasing the 4-day GA Ticket is a pretty handy way to ensure you get first dibs on the prettiest camping spots, set yourself up with plenty of time to relax and unwind and take a wonder around to familiarise yourself with the delights of the festival. All food vendors will be fully operational and we are teaming up with our friends at Red Bull to throw the Opening Party to end all opening parties on the 28th December. Don’t miss out!

ARE THERE DAY TICKETS?

We don’t sell individual day tickets as we feel you simply can’t experience all we have to offer in just one day.

To buy your ticket/s to Lost Paradise 2018 – click HERE

For more ticket information including Ts&Cs please click HERE

WHERE CAN I BUY LOST PARADISE TICKETS FROM?

The ONLY official sellers of Lost Paradise tickets is Lost Paradise (!) HERE on this website (www.lostparadise.com.au) and via our ticketing provider, Pulse.

IS THERE A TICKET RE-SELLING SITE? 

NO. We strongly advise against purchasing from sites other than Lost Paradise or Pulse.

I HAVE A QUESTION ABOUT MY TICKET, WHO SHOULD I CONTACT?

Please contact support@pulseradiohelp.zendesk.com for any ticket issues or enquiries

DOES MY NAME NEED TO BE ON MY ENTRY TICKET?

Yes and it needs to match your ID

HOW DO I CHANGE A NAME ON A TICKET?

Name changes can be actioned by simply logging into Pulse and going to my tickets. There you have the option to update the names on each ticket.

I CAN’T GO ANYMORE, WHAT SHALL I DO WITH MY TICKET?

Tickets are transferable and of course, gift-able. To arrange a name change; Name changes can be actioned by simply logging into Pulse and going to my tickets. There you have the option to update the names on each ticket.

BUY NOW PAY LATER, GREAT! WHO ARE ZIPPAY?

zipPay is a simple and secure payment option, that lets you shop today and pay later for your purchases.

WHAT ARE THE BENEFITS OF ZIPPAY?

Spend up to $1000.00 on your Lost Paradise online purchases. You can make your repayments either weekly or monthly whilst paying NO interest EVER.

WHO CAN APPLY FOR ZIPPAY?

Any Australian citizen or permanent resident, who is 18 years or older and is employed, earning at least $300.00 a week.

HOW MUCH DOES ZIPPAY COST?

At the end of every billing month, you can choose to pay off your balance in full, or simply make a payment that suits your budget (note: there is a minimum repayment of $40.00 per month required). A $5.00 monthly account service fee is added to your account for any month you have an outstanding balance.

There is NO establishment fee to setup your account and NO INTEREST ever! If you have repaid your balance in full within the 30 days, no fees will be charged to your account! Additionally, once you have repaid your balance down to $0.00, no fees will ever be charged to your account – it will simply remain open waiting for you to use it again to make additional purchases.

HOW CAN I APPLY FOR ZIPPAY?

You can apply once you have completed selecting your purchases. To create a zipPay account, all you need is a social media account and to confirm the details you would normally enter when shopping online (e.g. your name, email, mobile, address, DOB and gender). Subject to approval, this process takes only seconds after which you can complete your purchase and pay for it later! Once you’re approved for your zipPay shopping account, you never have to apply again and can continue to reuse it as much as you like.

WHAT ARE THE STEPS WHEN APPLYING FOR ZIPPAY?

  • After selecting your purchases, proceed to checkout.
  • There, you will be able to select between two payment options; either via CREDIT CARD or ZIPPAY.
  • Click on ZIPPAY and fill out the required information.
  • Click on PROCEED TO ZIPPAY below the information box. This will then take you to an external window on our website.
  • Click CREATE AN ACCOUNT or if you already have an account with zipPay, then click SIGN IN.
  • If you need to apply, you must have a PayPal account OR a Facebook account.
  • Once it is approved, you will be able to make your purchases!NOTE: ZipPay will add its fee to your cart, alongside your other purchases.

 

I’M UNDER 18 AND WANT TO COME TO LOST PARADISE, CAN I?

With your parents you can. This is a family friendly event, NOT ALL-AGES – there is a difference. If you are 17 years or under (legal classification; a ‘minor’) you must be accompanied by your parent/s for the duration of the festival. You will camp as a family in the family camping area. We will not enter into further discussions around this rule of entry.

CAMPING

CAN I ARRIVE AT LOST PARADISE AND HAVE A TENT SET UP FOR ME?

Yes! You can book a fancy tent in Glamping and gain access to the wonderful world of the Glamping Fields and all the bells and whistles OR book an Eco-tent and stay in our new addition to Lost Paradise, the Eco-Camping Village, a no-frills alternative to bringing your own tent. We are trying to make your experience as seamless as possible AND reduce the items headed for landfill. Join us on our crusade!

WHAT IS THE ECO-CAMPING VILLAGE?

It’s our brand spanking new, affordable solution for those who wish to come to Lost Paradise and have a tent readily set up for them and taken down for them by someone else. In short, it’s a field with rented tents that you pre-book before arriving. You rent the tent (here), bring your own bedding and upon arrival to the Eco-Camping Village you will be shown to your rental abode. This is a no-frills alternative to a. Bringing your own tent or b. Booking a Glamping tent and gaining full access to the Glamping area facilities and services. There are no extra features in the Eco-Camping Village beyond the ready-set-up tents. Showers and Toilets will be shared with the regular BYO tent attendees. If you want all the bells and whistles we suggest Glamping as an option.

Because festival-goers worldwide often bring cheap tents that easily get damaged, statistics show 1 in 4 tents are left behind. These forgotten tents quickly end up as non-biodegradable waste in landfill.

Don’t be the 1 in 4!

GLAMPING

DO I NEED A LOST PARADISE GENERAL ADMISSION FESTIVAL TICKET TO BOOK THE GLAMPING or ECO-VILLAGE TENT PACKAGES?

YES. To book Glamping options you MUST have already purchased a General Admission Festival ticket. Then you can book – at an additional fee – the services provided by our Glamping or Eco-Village vendors here on our website, who will erect your tent or teepee, so it is ready and waiting upon your arrival at Lost Paradise. Awesome!

The number of people able to stay in your accommodation is dependent on which structure you book.

All those staying in your pre-booked accommodation must also have a Lost Paradise General Admission Festival Ticket to gain entry.

You will be given a Glamping wristband in addition to your festival wristband. You must keep these on at all times to gain access.

Depending on where you are camped it is a 5 – 10 minute walk to the main festival area.

WHAT ITEMS ARE NOT ALLOWED IN THE CAMPGROUND AREA?

Campfires, fireworks, fire twirling paraphernalia (sticks, balls etc), warning flares, alcohol, illegal drugs, skateboards, bikes, boogie boards, couches, inflatables, anything studded (i.e. belts, wristbands etc.), weapons of any kind, fireworks, professional still cameras (small still cameras ARE allowed), laser lights, umbrellas (bring a poncho or a raincoat instead), water pistols, any other items considered illegal or dangerous, strictly no animals. Cooking equipment, BBQ’s, flares, sparklers – nothing flammable. Glass – this includes wine glasses, jars, or any other containers or items made of glass. Glitter, stick-on single use plastic body adornments are both BANNED because they block up the water system, end up in waterways and in fish. Do you really want to contribute towards that? Neither do we! Couches, Sofas and Large Inflatables are BANNED, as is anything else you are likely to leave behind. Please take home everything you bring with you. Glenworth Valley is not a dumping ground for marquees, tents, eskies, inflatables, chairs and other discarded items. It’s a home to animals and a family, an adventure centre and a working farm. Please show consideration as you would for your own home and that of your neighbours.

There will be a security check at the gate and prohibited items will be confiscated. Seriously don’t even try your ninja moves. We are extremely thorough in our search and rescue of alcohol and other such prohibited items. We are trying to create a safe environment for all.

Lost Paradise does not take any responsibility for confiscated items.

DO I HAVE TO BUY A VEHICLE PASS AS WELL AS AN EVENT CAMPING TICKET?

Yes. To further our green incentivising we charge for car parking. Audience travel is the largest emitter of CO2 for any festival, so for us to reduce the party’s overall environmental impact, we’d love you all to;

  1. Carpool
  2. Use public transport / taxi combo
  3. Arrive by Coach Click here for more info.from our coach partner

If you are coming in a car, you will need to purchase parking pass, at the cost of $49. If you are bringing an RV, you will need to purchase an RV pass. These are strictly limited and will sell out fast.

The above options are all an initiative to help alleviate traffic congestion. The plan is to reduce the number of cars on the road by encouraging carpooling – the more people you have in your car the cheaper this pass will be per person. It’s also better for the environment .. so WIN WIN!

CAN I BRING A CAMPER TRAILER OR CAMPERVAN?

Yes. If you are bringing ANY vehicle or caravan to sleep in, you MUST pre-purchase an RV Park Pass to do so. You will not be allowed to park and sleep in the camper’s car park or the GA camping area; there is a separate area for RV / caravan camping.

HOW MUCH SPACE DO WE GET FOR OUR CAMPSITE?

We have allocated enough space on site for each person to have approximately 3m x 3m. It’s big enough for your tent and some outdoor space, but you will be close to your neighbours. Space is at a premium, so be considerate and creative!

ARE THERE POWERED SITES?

No. Glamping has phone charging stations though! 

WHEN CAN I ARRIVE AT LOST PARADISE TO SET UP MY CAMPSITE?

If you have a 4-day ticket, from 8:00am on the 28th Dec

If you have a 3-day ticket, from 8.00am on the 29th Dec

CAN WE RESERVE A SPOT FOR FRIENDS TO CAMP NEXT TO US?

To camp together you must arrive together.

OUR FRIENDS ARE COMING IN ANOTHER CAR. CAN WE CAMP TOGETHER?

You MUST arrive at the same time as your friends if you wish to have neighbouring campsites; which means driving in through the gates together.

CAN MY FRIENDS STAYING ELSEWHERE VISIT ME IN THE CAMPGROUND?

Only those with Camping tickets or wristbands are allowed in the relevant campground. Different wristbands will be allocated for different areas, i.e. Family area, Glamping, RVs and GA camping.

WE ONLY WANT TO CAMP ONE NIGHT – IS IT STILL THE SAME PRICE?

YES. We only sell 3 or 4 day GA tickets with camping.

CAN UNDER 18’S CAMP AS A GROUP?

No, there MUST be at least one parent for every 3 minors in a camping group. Please note, when entering the festival anyone under the age of 18 must be accompanied by their parent/s and will not be permitted to enter otherwise.

WHAT’S THE SECURITY LIKE IN THE CAMPING AREA?

Apart from on-site Camping Marshals, there will also be security personnel. The marshals’ campsite for each area is marked with large banners. All queries and concerns should be directed to your marshals.

SHOULD I BRING BIN-BAGS WITH ME?

Yes, please bring enough bags to place your campsite accumulated rubbish into – a. Recyclable, b. Waste (food scraps – stuff that is compostable!) and c. Landfill are the 3 types of rubbish you might generate. Please do your utmost to place the correct items into the correct bins which will be located  throughout the campgrounds and main festival site with handy signage to indicate what goes where. The more separated the items are, the greater chance we have of keeping as much as possible out of landfill.

IS IT SAFE TO LEAVE VALUABLES?

Despite the best efforts of our staff and security personnel, there is still a risk of theft. Please leave valuables at home, locked in a car or on you at all times or alternatively rent a locker from Bsafe Lockers in the Lost Village. There is no guarantee that your valuables will be secure and you do so at your own risk. 

CAN I BRING MY OWN GENERATOR?

NO.

CAN I BRING ALCOHOL INTO THE CAMPING AREA?

BYO alcohol is strictly prohibited.

CAN I BRING FIREWORKS INTO THE CAMPGROUND?

Fireworks are totally prohibited in the camping or festival area. If you ignite fireworks you will be removed from the site and may be the subject of police action.

ARE ILLEGAL DRUGS PERMITTED?

No. Lost Paradise is a drug-free event. You know the score and you know the law!

CAN I BRING MY GHETTO BLASTER OR CRANK UP MY MEGAWATT SUBS IN MY CAR?

Please don’t, as your fellow campers may not agree with your taste when it comes to music. Leave it at home and travel light.

CAN WE HAVE A FIRE AT OUR CAMPSITE?

Patrons are not permitted to have campfires of any type. Gas stoves are not permitted. If you light a campfire you will be removed from the site and may be the subject of police action.

WILL THERE BY TOILETS AND SHOWERS IN THE CAMPGROUNDS?

YES. Shower and toilets will be brought in to service the campground. Please be considerate to the environment when using these, as there is no permanent water supply to the site, which means all water, has to be purchased and transported in and out of the site.

CAN I PARK NEXT TO MY TENT?

No. In the interests of a better camping experience and to help manage space better, we’ve adopted the method used by legendary music festivals around the globe, such as Glastonbury and Roskilde, where there are no cars within the campgrounds.

CAN I DRIVE IN AND OUT OF THE CAMPERS CARPARK OR RV PARKING AREA?

Once you have entered the site and your vehicle or RV is parked in their respective parking areas you cannot move your vehicle until you depart the festival.

CAN I BRING MY TENT INTO THE RV AREA?

There are NO tents allowed in the RV area. The RV area is only for vehicles designed to be slept in such as campervans, or towed devices such as caravans or camper trailers. No sedans or motorbikes are allowed in the RV area.

DO I NEED TO RESERVE A SPOT IN THE FAMILY CAMPING AREA?

No – if you book tickets for you and minors (children under 18), a spot in the family camping area will automatically be allocated to you. You will be directed there when you enter the festival.

IS THERE PLENTIFUL FREE WATER ON SITE?

Yes! Please bring your re-useable water container!

  1. Free water stations will be placed throughout the entire site capable of servicing the entire festival.
  2. Bottled water will be available to purchase at wholesale prices throughout the entire site but we do encourage using the free water – let’s work together to minimise single use plastic water bottles! 
  3. Free drinking water will be available at all bars

As part of our sustainability program we encourage people to bring their refillable water bottles, to reduce waste.

ARE SINGLE USE PLASTIC WATER BOTTLES BANNED AT LOST PARADISE?

We have banned them back of house – this means artists, crew, staff will be using re-useable water containers. We hope we can lead by example and encourage others to minimise single use plastic water bottles and eventually ban single use plastics in their entirety.

AGE RESTRICTIONS

IS THE FESTIVAL ALL-AGES?

NO, it’s family-friendly. There’s a difference! Anyone aged 17 or under (legal classification ‘minor’) going to the event will need to be accompanied in and around the festival precinct by their parent/s. This is a non-negotiable and unaccompanied minors will be turned away at the festival gates.

ARE UNDER 18s ALLOWED INTO BARS OR LICENSED AREAS?

Any minors found in these areas will be evicted from the festival and may face prosecution.

ARE KIDS AGED 11 AND UNDER ALLOWED IN FREE?

A ticket is required for every single person regardless of age and the processing fee is $59. Please bring some proof of age when they come to the festival. They will need to be accompanied by a parent at all times.

WHAT FORM/S OF PHOTO ID WILL I NEED TO GET INTO THE FESTIVAL?

Not only will you need the below Identification to get through the festival gates, the Lost Paradise entertainment precinct is a licensed area and as such you will be required to show ID to purchase alcohol. Lost Paradise will only accept the following forms of Identification:

  • Current valid Australian driver’s license (with photo)
  • Current Passport
  • Government Issued Proof of Age Card
  • Victorian Keypass
  • International Driver’s License (must contain a photograph)

For over-18s, STUDENT ID CARDS DO NOT QUALIFY NOR DO BILLS OR LETTERS.

If you cannot produce ID you will be treated as a minor and excluded from all bar service and bar areas.

For under-18s who don’t have a driver’s license or a current, valid passport, we will also accept a copy of your birth certificate PLUS one of the following:

  • Student ID Card
  • Bus Pass
  • Bank Account Statement in your name

Please note that anyone aged 17 or under attending Lost Paradise MUST be accompanied at all times by their parent/s.

IS THERE A NANNY SERVICE FOR MY KIDS?

Yes, we team up each year with the wonderful night nannies. We are very happy to announce that the world class Night Nannies service is available on site again this year. Bookings can be made directly via Night Nannies.

A MESSAGE FROM THE NIGHT NANNIES

This is our 5th  year assisting at Lost Paradise with our fantastic qualified nannies. We love the concept of Lost Paradise and helping the families enjoy this fantastic event. We can provide 5 hour professional qualified and background checked nanny packages for $250 catering up to two children at a time with a personalised service.

1-2 children for 5 hours = $250 – additional hours at $40 per hour

3 children for 5 hours = $275 – additional hours at $45 per hour

4 children for 4 hours = $300 – additional hours at $50 per hour

5 hours is our minimum time frame. Families can opt to use all the 5 hours or less but would be required for the minimum.We do have age based ratios for infants. For example Children under 2 years would be 1: 3 ratio. Children older than 2 years we can cater for a 1:4 ratio. Bookings no later than 8th December 2018 to ensure availability. Last minute bookings may be able to be provided but the rate will increase.

To book and discuss with Night Nannies:

Phone: 1300791663

Email:  info@nightnannies.com.au

www.nightnannies.com.au

*pre-booking essential

FESTIVAL RESTRICTIONS

WHAT ITEMS ARE NOT ALLOWED IN THE FESTIVAL AREA?

Glass, cans, alcohol brought in from outside the event bars, illegal drugs, skateboards, boogie boards, milk/bread crates, chairs (folding, portable, camping–these are allowed in the camping area), anything studded (i.e. belts, wristbands etc.), weapons of any kind, fireworks, fire twirling devices, warning flares, video and tape recording devices (smartphones are allowed), professional still cameras (small still cameras ARE allowed), laser lights, umbrellas (use a poncho or a raincoat instead), water pistols, any other items considered illegal or dangerous, animals.

CAN I BRING MY CAMERA OR SOUND AND VIDEO RECORDING EQUIPMENT?

Smart phones, small point-and-shoot cameras are permitted but professional cameras and video and recording equipment are not.

Generally, cameras with powerful zoom lenses or detachable lenses in a carry case are not allowed. We can’t judge that beforehand. It’s up to security staff on the day, and debate will not be entered into. Unauthorized or prohibited photography may result in images being deleted by security staff.

Media and professional photographers must arrange accreditation through our publicists We Are Example Talia@weareexample.com.au

CAN I BRING MY OWN FOOD?

YES, you can bring your own food with you and there will be a variety of food options throughout the festival, available to purchase during the certain times. Please note food stalls will not be open 24 hours. Opening times will be announced closer to the event date.

ARE PASS OUTS AVAILABLE?

No. 

No readmission permitted to festival site or campgrounds upon exiting the entire site entry/exit gates.

MISCELLANEOUS (LOST PROPERTY, LOST TICKETS ETC.)

WHERE IS LOST PROPERTY?

If you find or lose something – please go to the INFO/LOST AND FOUND kiosk within the main festival area.

WILL THE PROGRAM TIMES OR ARTISTS BE LIKELY TO CHANGE?

Occasionally changes occur that are out of our control. Scheduled performance times and artist line-ups are subject to change. No refund will be offered in these circumstances.

WILL TICKETS BE AVAILABLE AT THE GATE?

If Lost Paradise is not sold out prior to the show date, Yes tickets will be available on the door. We have sold out every single year so this is not a reliable option.

CAN LOST PARADISE TICKETS BE REPLACED?

YES, you can log into pulse radio and reprint your ticket.

I BOOKED ONE OF YOUR GLAMPING OPTIONS. DO I STILL NEED TO BUY A FESTIVAL TICKET?

Yes.

DO I HAVE TO PAY OR PRE-BOOK THE SHAMBHALA FIELDS YOGA CLASSES, TALKS AND WORKSHOPS?

No, all classes/sessions are free! no booking required. We recommend you arrive ten minutes prior to session start time so you can relax into the space.

DO I NEED TO BRING MY OWN YOGA MAT?

If you have a yoga mat, and would like to bring it with you to participate in sessions please do, although not essential! We have limited edition LOST PARADISE yoga mats available to purchase at our merchandise stand.

 

HOW DO I GET A REFUND ON REMAINING WRISTBAND CREDIT?
You must keep the unique number associated to your wristband printed on your cashless wristband private as this will be how you can locate any unspent credit.
Refunds of unspent credit will be available post event only and only to Australian bank accounts. Registrations for refunds will open from 7th January 2019 and close on 31st January 2019.
You will be required to provide:
Full Name
Email
Phone
Bank Name
BSB Number (6 digit Australian Bank BSB number ONLY)
Bank Account Number
You must enter your correct 6 digit Australian Bank BSB number and account number in order to receive your refund amount back.
Please note there is a $3 processing fee associated with this process and a minimum amount of $5 must be on your wristband in order to be eligible for the refund process.
Refunds will be processed weekly on Tuesdays into the bank account details you provide. The transfer will occur the week following your successful refund application. The final payment date will be Tuesday 5 February 2019.
Terms & Conditions
1. Credit is not cash, rather a purchase of services at Lost Paradise.
2. Credit placed on wristbands is deemed as a sale and thus it is the owner of the credit’s responsible to utilise this whilst on site.
3. Lost Paradise offers this refund process as a service to patrons to improve their value at the festival, this service will only be offered from the 7th January 2019 and until the 31st January 2019.
4. In order to use this service you must provide accurate information on the following or the service will not be supplied:
Full Name
Email
Phone
Bank Name
BSB Number (6 digit Australian Bank BSB number ONLY)
Bank Account Number
5. In order to use this service you will be charged $3 credit per transaction
For all queries please contact: cashless@lostparadise.com.au

I’VE LOST SOMETHING. HOW DO I RETRIEVE IT?

All found/handed in items will be returned to Lost Paradise Head Office. All found/handed in phones, wallets and ID’s will be sent to the Police. All other items will be donated to charity if not collected by January.

I’M KEEN TO HELP RECYCLE, DO I GET ANYTHING IN RETURN?

To empower patrons to ‘leave no trace’, you may be offered the ability to be recycle vessels you have purchased from bars in return for a discount on other purchases at the event.   

If so, you will need to return your vessel from the bar to a recycling tent located in the event village. In return for this you will receive a $1 discount off your next purchase via the cashless system.

FYI – The offering of discounts and recycling discounts is at the discretion of the promoter and can be changed at any time.  Discounts received through recycling have no cash value beyond being utilised on site as discounts whilst valid. Please note, Staff and Volunteers can not redeem discounts or use the recycling system.

QUOTES & REVIEWS

  • “Lost Paradise was like a big backyard party that just spiralled out of control; in the best way possible. A beautiful setting, a lovely cool river to swim in (or to hold an unofficial mini rave, as the case turned out), an entire corner of the grounds devoted to yoga and meditation and relaxation, and barely a bright neon flashing alcohol sponsorship logo to be seen, it carried the casual and laidback vibe of a much smaller festival — while still attracting some of the country’s most exciting and beloved live acts.”

    – HUFFINGTON POST
  • “Lost Paradise is the nuanced, well-rounded, quiet achiever of Aussie festivals; big enough to deliver on the great acts, but small enough to still have an air of intimacy about it.”

    – MTV TRAVEL
  • “I had such a good time at Lost Paradise! It’s one of the coolest festivals I’ve been to. I loved playing the Lost Disco stage, the atmosphere was wicked, the decoration was class and the lit up signs the crowd brought with them, added to it too.

    After my set I went on the dancefloor with a few of my mates and saw the new year in listening to Jackmaster & Jasper James, was a memorable new year!”

    – Patrick Topping
  • “Lost Paradise was a totally unique festival, nothing like it in Australia. Thank you to everyone who made it such a beautiful place.”

    – RÜFUS DU SOL
  • “The thing that really makes this festival shine is without a doubt the sheer variety of acts in that world class lineup. Dense, ambitious, and not afraid to throw in a few curve balls, Lost Paradise is much more than your average doof, but a playground for all, no matter what your age or musical alignment.”

    -Pulse
  • “Keep doing what you’re doing! Such an amazing, intimate festival. Felt like everyone there was one big family. Had a really amazing feel – everyone was supportive and comfortable and wanted each other to have a fabulous time.”

    – JANICE MULLER, LOST PARADISE TRIBE
  • “You escape the city, the smog and traffic, and lose yourself in a forest for a weekend, to the soundtrack of cicadas and a bubbling creek and some of your favourite music. Lost Paradise is one of the more beautiful festivals currently on the calendar”

    – Huffington Post
  • “I remember the first time I played this festival I went for a walk around and thought, ‘this is the kind of festival that if I wasn’t working at I’d go to’. Last year after I played I walked around out the front to see Motor City Drum Ensemble and my feelings were the same – I’d happily do it again…”

    – TOUCH SENSITIVE
  • “One of the most magical spots we’ve ever played in Oz and a night complimented by generous staff and hospitality that really looked after us. A show we’ll never forget”

    – STICKY FINGERS
  • “This is one of the best and most organised events I’ve attended (and I’ve been to a lot!) and whoever curated the masterclasses did a brilliant job of taking us out of our comfort zones. “

    “….I love to dance, dress up boho-style and get out of the big smoke once in a while. Lost Paradise was all this and more – right on our doorstep.”

    – Lisa Messenger, Editor-In-Chief, Collective Hub
  • “Re-awaken your sense of wanderlust and adventure with the festival’s secret hideaways, glittering late night discos, and inspirational art and performance”

    No1 NYE 2017/8 Event in the World – Buzzfeed
  • “Deep in enchanted bushlands it’s always a super diverse line up of DJs and acts playing to an audience down to dance all night. One of my favourite festies to play and attend. Topping off the year on a high note.”

    -Shantan Wantan Ichiban
  • “It’s fun, silly and beautiful, all at once, and hasn’t yet failed to serve up a good time.”

    – Huffington Post
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