Cashless wristband refund process opens 8pm Jan 3rd – Lost Paradise

Cashless wristband refund process opens 8pm Jan 3rd

You must keep the unique number associated to your wristband printed on your cashless wristband private as this will be how you can locate any unspent credit.
Refunds of unspent credit will be available post event only and only to Australian bank accounts. Registrations for refunds will open from 3rd January 2019 and close on 31st January 2019. The link and process goes live at 8pm AEST 3 Jan 2019 here:
You will be required to provide:
Full Name
Bank Name
BSB Number (6 digit Australian Bank BSB number ONLY)
Bank Account Number
Unique number located on the back of your wristband
You must enter your correct 6 digit Australian Bank BSB number and account number in order to receive your refund amount back.
Please note there is a $3 processing fee associated with this process and a minimum amount of $5 must be on your wristband in order to be eligible for the refund process.
Refunds will be processed weekly on Tuesdays into the bank account details you provide. The transfer will occur the week following your successful refund application. The final payment date will be Tuesday 5 February 2019.
Terms & Conditions
1. Credit is not cash, rather a purchase of services at Lost Paradise.
2. Credit placed on wristbands is deemed as a sale and thus it is the owner of the credit’s responsible to utilise this whilst on site.
3. Lost Paradise offers this refund process as a service to patrons to improve their value at the festival, this service will only be offered from the 3rd January 2019 and until the 31st January 2019.
4. In order to use this service you must provide accurate information on the following or the service will not be supplied:
Full Name
Bank Name
BSB Number (6 digit Australian Bank BSB number ONLY)
Bank Account Number
5. In order to use this service you will be charged $3 credit per transaction
For all queries please


  • “I had such an incredible time at Lost Paradise – it was a wonderfully unique experience. Thanks again for the opportunity to attend Lost Paradise – it was one of the best festivals I’ve attended in Australia and a fabulous start to the year.”

    Sophie Dellagiacoma – Australian Traveller Magazine

  • “I had such a good time at Lost Paradise! It’s one of the coolest festivals I’ve been to. I loved playing the Lost Disco stage, the atmosphere was wicked, the decoration was class and the lit up signs the crowd brought with them, added to it too.

    After my set I went on the dancefloor with a few of my mates and saw the new year in listening to Jackmaster & Jasper James, was a memorable new year!”

    – Patrick Topping
  • “Lost Paradise was a totally unique festival, nothing like it in Australia. Thank you to everyone who made it such a beautiful place.”

  • “The thing that really makes this festival shine is without a doubt the sheer variety of acts in that world class lineup. Dense, ambitious, and not afraid to throw in a few curve balls, Lost Paradise is much more than your average doof, but a playground for all, no matter what your age or musical alignment.”

  • “After Boomtown in England this is definitely the second festival with the craziest stuff”

    – M.I.A.
  • “One of the most magical spots we’ve ever played in Oz and a night complimented by generous staff and hospitality that really looked after us. A show we’ll never forget”

  • “My favourite view from stage in the world. Doof sticks and the Australian bush, insane energy.”
    – Willaris. K
  • “Re-awaken your sense of wanderlust and adventure with the festival’s secret hideaways, glittering late night discos, and inspirational art and performance”

    No1 NYE 2017/8 Event in the World – Buzzfeed
  • As 2018 became 2019, I found myself feeling sorry for all my Sydney pals couped up in clubs and bad house parties. But also, not really. When you’ve got a festival like Lost Paradise waiting for you just down the road, why on earth would you spend your New Year’s anywhere else?”

    – Hhhappy – Bill Robinson
  • “A picturesque setting in Glenworth Valley forest, a flowing river that hugged the venue and camping grounds, and one of the most characterfully constructed settings of any festival this side of the Pacific, Lost Paradise curates its New Year celebrations in the same way it curates its lineup: with weird and wonderful indulgence.”

    -Tone Deaf
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